Refund policy

REFUND & RETURN POLICY

Last updated: 05-07-2026

We want you to love your Zodient bracelet. If something's wrong, here's exactly how we handle it.

Return Window

You have 7 days from the date of delivery to report an issue with your order.

What Qualifies for a Return/Refund

Item received damaged
Wrong item received (different from what you ordered)
Item is defective

What Does NOT Qualify

Change of mind after delivery
COD orders that have been opened/unsealed — we cannot accept returns on opened COD orders under any circumstance. Please inspect your package before accepting/opening it.
Damage caused by misuse after delivery

Mandatory Proof Requirement

An unboxing video is mandatory for all damage or wrong-item claims. The video must show the sealed package being opened in one continuous, unedited take, clearly showing the damage or discrepancy. Claims submitted without a valid unboxing video cannot be processed. This protects both you and us from disputes over what arrived in the box.

How to Request a Return

Email us at zodientindia@gmail.com or WhatsApp us at 8972254555 within 7 days of delivery, with:

Your order number
The unboxing video
A brief description of the issue

Return Shipping

Once your claim is approved, Zodient will send you a prepaid return shipping label at no cost to you. You do not pay for return shipping on approved claims.

Refunds

Once we receive and inspect the returned item, we'll notify you of approval or rejection.

Prepaid orders: refund issued to your original payment method within 5-7 business days.
COD orders: refund issued via UPI transfer within 5-7 business days of approval. We'll request your UPI ID at the time of claim approval.

Non-Returnable Items

Bracelets that have undergone our cleansing ritual are made-to-order per dispatch batch; we're unable to accept returns for reasons other than damage, defect, or wrong item due to the personalised nature of the process.